ST LUCIA RETREAT & TRAINING CENTRE BOOKING, CANCELLATION AND REFUND POLICY

INDEMNITY

All visitors staying at the Centre do so entirely at their own risk. The Centre is not liable for any personal injury, death, damage or loss of property sustained during their stay.

 

DEPOSIT

Upon receipt of a reservation form, an email request for a non-refundable deposit of 20% is sent in order to secure a place.  If no deposit is received within 15 days, the provisional reservation is cancelled and the place made available to other guests.

 

BALANCE OF PAYMENT

The balance is due two weeks before the start date of the visit. A reminder will be sent two weeks prior to the event.

 

BOOKING WITHIN TWO WEEKS OF EVENT

If a booking is made within two weeks of the start of the event, the full payment is due immediately.

 

Cancellations and Refunds

If full payment is not received at least two weeks prior to arrival the booking may be cancelled in favor of other booking requests for the same dates, and the deposit forfeited.

We recognise that there may be unforeseen and exceptional times when retreatants will need to cancel or rearrange retreats.  If a booking is made, that often means another retreatant cannot make a retreat here, and refunding and rescheduling involves administrative staff time. We are therefore not able to refund deposits. If, for any reason, we are not able to offer the retreat booked, the deposit (and balance if applicable) will be refunded in full.

  • If a retreatant cancels their retreat, the deposit is non-returnable and non-transferable.
  • If a cancellation is made more than two weeks before the event, the balance (if paid) will be refundable.
  • If a cancellation is made less than two weeks before the event, no refund will be made. Rescheduling a retreat may be done in a time that suits the Retreat Centre.

In a case of national disaster we will follow industry standards.

Bank details for EFT (please use the number of the invoice as reference)    

Branch           FNB Mtubatuba (St Lucia)   250655
Account        St Lucia Retreat and Training Centre acct. no. 6307661408

An added R 100.00 is required depositing cash.