ST LUCIA RETREAT & TRAINING CENTRE

BOOKING, CANCELLATION AND REFUND POLICY

INDEMNITY

All visitors staying at the Centre do so entirely at their own risk. The Centre is not liable for any personal injury, death, damage or loss of property whatsoever sustained during their stay.

DEPOSIT

Upon receipt of a booking request, a pro-forma invoice for the full fee will be issued if we can accommodate you. A non-refundable deposit of 20% is due order to secure the booking.  If no deposit is received within 15 days, the provisional reservation is cancelled and the place made available to other guests.

BALANCE OF PAYMENT

The balance is due two weeks before the start date of the event. A reminder will be sent two weeks prior to the event.

BOOKING WITHIN TWO WEEKS OF EVENT

If a booking is made within two weeks of the start of the event, the full payment is due immediately.

PAYMENTS

EXTREMELY IMPORTANT: We will never notify you of a change in our banking details via email. Please contact us telephonically before you make any payments. We request that you telephonically verify banking details prior to making any payments or deposits. We shall not accept liability of whatsoever nature, should you effect any payment into an incorrect bank account, due to fraud.

CANCELLATIONS AND REFUNDS

If full payment is not received at least two weeks prior to the event start the booking may be cancelled in favor of other booking requests for the same dates, and the deposit forfeited.

We recognise that there may be unforeseen and exceptional times when retreatants will need to cancel or rearrange retreats.  If a booking is made, that often means another retreatant cannot make a retreat here, and refunding and rescheduling involves administrative staff time. We are therefore not able to refund deposits. If, for any reason, we are not able to offer the retreat booked, the deposit (and balance if applicable) will be refunded in full.

• If a retreatant cancels their retreat, the deposit is non-refundable and non-transferable.
• If a cancellation is made more than two weeks before the event, the balance (if paid) will be refundable.
• If a cancellation is made less than two weeks before the event, no refund will be made. Rescheduling a retreat may be done at a time that suits the Retreat Centre.
• In a case of national disaster we will follow industry standards.

The town is situated on the St Lucia Estuary, in the Isimangaliso Wetland Park. It is surrounded by natural indigenous forest with wildlife and an abundance of bird life. The forest is 100m from the retreat centre with paths going through lush, dense trees. Small antelope can often be seen here. Hippos come out to graze at night and can often be seen walking through the town. They should be treated with caution. Provided you keep a safe distance they will not be hostile.

The town of St Lucia has shops where most grocery and general supplies can be found. There is a pharmacy and a resident doctor as well as emergency medical service. A number of restaurants offer quality food and drink in a pleasant setting.

Suggested items to bring along: